Support | Inquiries | Warranty

Repair and Warranty
  • Instructions

    Repairs at a Minimum will take 30, to 90 days to complete, assuming we do not have to wait for special order parts, as it may take longer

    A copy of this form will be sent to the email address entered below. PRINT a copy of the email and PLACE this form in the box with your equipment .

    Dear Customer,
    Please ship your unit for repair to:

    Harwil Corp - USA Tube Audio
    Charles Harrison
    8390 E Via De Ventura
    Scottsdale, AZ 85258

    1-800-676-1085 Ext 2

    1- Please ship in the multi-box factory system with the all the foam inserts.
    2- Send the remote control - no power cord.
    3- Please ship Fedex, preferred. Amplifiers can go Ground, we recommend that all DAC's, & CD players, MUST go 3 Day Air to prevent shipping damage as they are fragile.
    4- Insure the unit against loss & damage.

    Technical support is billed at $145.00 per hour plus parts. Most items can be repaired within 3 to 4 hours technical time, plus parts. Minimum Technical Service Charge is $145.

    Return shipping is additional.
    Please be sure to include this form in the box with your unit Thank you,

    1-800-676-1085 Ext 2

  • Date Format: MM slash DD slash YYYY
  • Date Format: MM slash DD slash YYYY
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